Foundations of General Practice : A workbook for nurses
What do Consumers want from Primary Health Care
Consumers want care that works in partnership with them, their families and their communities, care that puts patient-centred care at the forefront of primary health care.
This presentation will comment briefly on the results of the consumer surveys discussed by the previous speakers. Then we will outline a different approach to consumer engagement through building on some important World Health Organisation principles to achieve patient-centred care in primary health care and why this is an important approach to achieving better health outcomes.
Presented by Jan Donovan, Consumers Health Forum of Australia